Terms of service

Terms of Use

Last Updated: August 19, 2026

1. General

This website is owned and operated by ZYQEN (the “Company”). The Company’s registered business details, including its legal name, registration number, and full business address, shall be provided on the website.

These Terms of Use govern the relationship between the Company and any person or entity who browses, accesses, or uses the website or any information contained therein (the “User”).

The Company may update these Terms from time to time. The version published on the website at the time of the relevant action shall apply, provided that any amendment shall not apply retroactively to orders already placed.

The masculine form is used for convenience only and refers to all genders.

Unless otherwise stated, product prices displayed on the website include VAT as required by law. Shipping fees, where applicable, will be displayed separately and clearly before the order is completed.

Product images are for illustration purposes only. The Company does not guarantee that all products, models, or variations will always be in stock and may introduce, modify, or discontinue promotions at any time.

2. Orders, Acceptance and Delivery

Placing an order through the website constitutes an offer by the customer to purchase the selected products.

An automatic confirmation that an order has been received does not constitute acceptance of the order. The transaction shall be considered completed only upon confirmation by the Company and successful authorization or charging of the customer’s payment method.

If a material and obvious typographical or pricing error appears in the description of a product or its price, the Company may cancel the order, provided that the customer is notified as soon as reasonably possible and receives a full refund of any amount paid.

Payment may be made using the payment methods available on the website, including credit cards and other payment services offered by the website from time to time. Purchases made in installments are subject to the approval and terms of the relevant payment provider or credit-card company.

Delivery times and shipping conditions are subject to the Company’s Shipping Policy.

3. Legal Capacity

By using the website or placing an order, the User confirms that they have read and agreed to these Terms of Use.

The website is intended primarily for persons aged 18 or older. A minor may use the website or place an order only with the prior consent of a parent or legal guardian, without derogating from any applicable provisions of Israeli law concerning legal capacity and guardianship.

4. Governing Law

The use of the website and any transaction conducted through it shall be governed by the laws of the State of Israel.

Nothing in these Terms shall limit or waive any mandatory consumer rights granted under Israeli law, including rights that cannot legally be waived or restricted by agreement.

5. Intellectual Property

All content appearing on the website, including text, photographs, graphics, logos, trademarks, designs, product descriptions, videos, software, and other materials, is owned by the Company or is used with the permission of the relevant rights holder.

No part of the website may be copied, reproduced, distributed, published, modified, commercially exploited, or used to create derivative works without the Company’s prior written consent, except where expressly permitted by applicable law.

6. Prohibited Use

The User agrees not to use the website for any unlawful or unauthorized purpose, including:

* Providing false, misleading, or fraudulent information;
* Violating another person’s privacy or rights;
* Uploading or transmitting unlawful, infringing, abusive, or harmful content;
* Interfering with or attempting to disrupt the operation or security of the website;
* Using automated systems to collect information from the website without authorization;
* Attempting to bypass, disable, or interfere with security measures; or
* Engaging in any activity that may damage the website, the Company, or other users.

The Company may restrict or block access to the website where reasonably necessary due to a violation of these Terms, without limiting any other rights or remedies available under applicable law.

7. User Accounts

If the website allows or requires the creation of a user account, the customer is responsible for maintaining the confidentiality of their login information and for all activity conducted through their account.

The customer must notify the Company as soon as reasonably possible if they suspect unauthorized access or misuse of their account.

The Company may suspend or terminate an account where reasonably necessary due to a violation of these Terms or applicable law.

8. Promotions and Discount Codes

Promotions, discounts, and coupon codes are subject to the specific terms published with each promotion and to the applicable promotional period.

Unless expressly stated otherwise, promotions and discount codes cannot be combined with other promotions or discounts and cannot be exchanged for cash.

Participation in any promotion does not limit or waive any statutory consumer cancellation rights.

9. Customer Reviews

The website may display reviews or feedback submitted by customers.

The Company will not knowingly publish fabricated reviews or manipulate reviews in a manner that materially misleads consumers. The Company may refuse to publish or may remove content that is unlawful, defamatory, abusive, offensive, or otherwise inappropriate.

By submitting a review or other customer-generated content, the User grants the Company a non-exclusive, worldwide, royalty-free license to display, reproduce, publish, and use that content on the Company’s website and marketing channels, subject to applicable law.

10. Third-Party Links

The website may contain links to websites, services, or platforms operated by third parties.

The Company is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Users should review the terms and privacy policies of third-party websites before using them.

11. Product Warranty

For electrical or electronic products to which the Israeli Consumer Protection (Warranty and After-Sale Service) Regulations apply, including qualifying products priced above the statutory threshold, the Company will provide the warranty and after-sale service required by applicable Israeli law.

Where required by law, the applicable warranty period is generally one year from delivery of the product to the consumer, subject to the specific provisions of the applicable law and regulations. (ויקיטקסט)

The warranty does not cover damage caused by misuse, intentional damage, accidents, unauthorized modifications, abnormal use, or other circumstances excluded by applicable law.

Nothing in this section limits or excludes any mandatory consumer rights under Israeli law. In the event of any conflict between these Terms and applicable mandatory law, the law shall prevail.

12. Website Availability and Limitation of Liability

The website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

The Company makes reasonable efforts to keep the information on the website accurate and up to date; however, errors, inaccuracies, interruptions, or technical problems may occasionally occur.

The Company does not guarantee that the website will always be available, uninterrupted, secure, or free of errors.

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or reliance on its content.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory liability relating to products sold by the Company and mandatory consumer rights.

13. Related Policies

The Company’s Cancellation, Returns and Refund Policy, Shipping Policy, and dedicated Order Cancellation page are available through the relevant links on the website and form an integral part of these Terms where applicable.

The Company’s Privacy Policy is provided on its dedicated page.

Nothing in any of these policies shall limit rights granted to consumers under mandatory applicable law.

14. Miscellaneous

If any provision of these Terms is determined by a competent authority or court to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

The Company’s failure to enforce any provision or right shall not constitute a waiver of that provision or right.

The Company may assign or transfer its rights and obligations under these Terms as part of a transfer, sale, restructuring, or other legitimate transfer of its business, provided that the customer’s mandatory rights under applicable law are not adversely affected.

15. Contact Us

ZYQEN

Legal Business Name: [Insert registered legal name]
Business Registration / Company Number: [Insert registration number]
Business Address: [Insert full business address in Israel]
Email: [Insert official customer-service email]
Phone / WhatsApp: [Insert phone number]

For questions, customer service, cancellation requests, or other inquiries, customers may contact ZYQEN using the contact details published on the website.

Last Updated: August 19, 2026