Shipping policy
Shipping Policy
Last Updated: August 19, 2026
1. Shipping Fees
Shipping fees are added separately to the price of the products and are charged for delivery to one destination, even if multiple products are included in the same order.
The applicable shipping fee will be clearly displayed before the customer completes the order.
2. Order Processing and Delivery
After an order is placed, ZYQEN generally requires 1–4 business days to process and prepare the order for shipment.
The order will be delivered within up to 30 business days from the date the order is placed, subject to the terms of this Policy and applicable law.
For the purposes of this Policy, a “business day” means Sunday through Thursday, excluding holiday eves, Israeli holidays, and statutory days of rest.
Once the order has been shipped, the customer will receive a tracking number where tracking is available.
If the customer requests delivery to a pickup point or parcel locker, the date on which the product is delivered to the requested pickup location will generally be considered the delivery date, subject to applicable law.
3. International Dropshipping
Some ZYQEN products may be shipped directly from fulfillment centers or suppliers located outside Israel.
International shipments may take longer and may experience delays during periods of high demand, holidays, customs processing, transportation disruptions, or other circumstances affecting international shipping.
In all cases, ZYQEN will make reasonable efforts to deliver orders within the stated delivery period and in accordance with applicable law.
ZYQEN is the seller in the transaction and remains responsible to the customer for its obligations under applicable law, even when a product is shipped directly from a supplier or fulfillment center located outside Israel.
4. Delays Beyond Our Control
ZYQEN is not responsible for delays caused by circumstances beyond its reasonable control, including strikes, shipping disruptions, communication or technical failures, security situations, war, natural disasters, severe weather, customs delays, or other force majeure events.
Nothing in this section limits any mandatory consumer rights relating to failure to deliver a product within the period required by applicable law.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address and valid contact information when placing an order.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping costs where permitted by law.
This does not limit any mandatory consumer rights under applicable law.
6. Import Taxes and Customs Fees
Products shipped from outside Israel may be subject to import taxes, customs duties, VAT, brokerage fees, or other charges imposed under applicable law.
Where such charges are the customer’s responsibility, the relevant shipping company or customs authority may contact the customer regarding payment or customs clearance.
Where required by law, any reasonably foreseeable additional charges will be disclosed clearly before the customer completes the order.
7. Tracking
Once an order has been dispatched, a tracking number will be provided to the customer where tracking is available.
Tracking information may take some time to become active or update after the shipment has been handed over to the shipping carrier.
ZYQEN is not responsible for delays or inaccuracies in tracking information caused by third-party shipping providers.
8. Lost or Damaged Shipments
If an order appears to be lost, damaged, or has not arrived within the expected delivery period, the customer should contact ZYQEN at:
Email: zyqen71@gmail.com
Phone / WhatsApp: 055-257-3311
ZYQEN will investigate the matter with the relevant shipping provider and provide the remedy required under applicable law.
If a package arrives damaged, customers are encouraged to photograph the package and product and contact ZYQEN as soon as possible.
9. Contact Information
ZYQEN
Contact Person: נהוראי גבאי
Business Address: 10 Har Hermon Street, Israel
Email: zyqen71@gmail.com
Phone / WhatsApp: 055-257-3311
Last Updated: August 19, 2026
